FAQ

System Requirements

We recommend the following specifications to ensure the highest quality experience while using Janux:

  • 1Mb/s+ broadband Internet connection for optimal video viewing
  • A computer with at least 2GB memory and minimum screen resolution of 1024x768
  • Adobe Reader or similar PDF reading software
Supported browsers

We prefer the most up-to-date versions of the following browsers in ranked order:
(1) Chrome, (2) Safari 9.0+, (3) Firefox 5.0+, (4) Internet Explorer 10+.

Can I access Janux courses on my smartphone or tablet?

Janux courses are accessible using the web browser on your smartphone or tablet. You can also access Janux using the native Janux iPad app.

Can I watch the videos without an Internet connection?

To participate on Janux, you will need to have access to a broadband Internet connection of 1Mb/s+ for optimal video viewing and navigation. All course content including videos, readings, discussions, and quizzes are located on the platform. Videos are hosted by Kaltura, YouTube, or other streaming video services.

Frequently Asked Questions

What is Janux?

Created by the University of Oklahoma (OU), Janux is an online interactive learning community that gives students direct connections to courses, educational resources, faculty, and each other. We believe students learn best when interacting in meaningful ways with other learners versus working alone in a course. Janux is designed to connect people while they learn from top OU faculty and content.

Who created the Janux courses?

All Janux courses are developed by faculty at the University of Oklahoma, with pedagogical and instructional design support from OU’s Center for Teaching Excellence. Janux is a part of One University, a university-wide digital initiative, using technology and digital content to enhance the student experience.

What technology does Janux use?

Janux is built on the NextThought platform. Learn more about the technology here.

Who can take a Janux course?

Janux courses are available to anyone! Most courses have a for-credit option and a version that anyone can take just for fun. Click on a course to find out more.

How do I sign up?

If you want to take courses for fun, create a free account here. If you are a student at OU, you do not need to create an account. Instead, use your OU 4+4 and OU password to sign in.

How much do courses cost?

All courses on Janux have been developed to offer high levels of academic and production quality. Some courses are offered for free to participants who do not receive credit, while some premium courses are available at a low cost for the non-credit option. Courses available for credit have very low fees for visiting students (transferable to another institution) and are included in flat-rate tuition for current OU students.

Can I earn college credit?

Yes. OU students can earn credit for Janux courses. Some premium courses are available at a low cost to the public for credit.

Can I just audit a course?

Many courses can be taken as open courses without cost. Some premium courses are offered at a competitive price for the non-credit option.

Do courses have prerequisites?

Janux courses range all the way from lower division to graduate level and thus sometimes recommend specific prerequisites. All information regarding prerequisites can be found on the course’s specific course page located on the Janux homepage and inside the platform. If you are not interested in earning credit, you are not required to submit any proof of prior knowledge.

How do I add a course?

If you are not enrolled in any courses, you will see the prompt to “+ Add Courses” on your homepage, the page you see when you log in. Click this text to open the course catalog. (Additionally, you may click the blue text titled “+Add” next to “Courses.”) Once the catalog opens, scroll to find the course you’d like to enroll in. Click on the course to open the course information page. The right-hand side of the page will display your enrollment options. Click to enroll in the course, and click “Finished” at the bottom right-hand corner to close the course catalog and view your homepage. On your homepage, click on the course to open the course.

If you are a student, you will need to enroll in the course through Ozone, which will automatically enroll you in the correct course on Janux. After you have enrolled through Ozone, please allow 24 hours for the course to appear in Janux. Make sure you use your OU 4+4 account to log in to Janux.

How do I access a course?

If you have not yet enrolled in a course, please see “How do I add a course?” Once you have enrolled in a course, it is accessible from your homepage after you’ve logged in. Click on the course to view it. Please note, if you are enrolled in several courses, you may need to click “See All” to view all of your courses. “See All” is located just above the upper right hand corner of your current courses on your homepage. If you are currently viewing a course, click on the upper left-hand corner OU image to return to your homepage.

If you are a current student at the University of Oklahoma, and you have enrolled in a course through Ozone, please allow 24 hours for your course to appear on Janux. Make sure you are logged in with your OU 4+4 and OU password -- you do not need to create an account. Your OU 4+4 account is the only account your enrolled for-credit courses will appear. Once you have logged in, your course should appear on your homepage. Click on the course to view it.

When do courses start and how long do they run?

All of the course start dates and duration are located on that course’s specific info page located on the Janux homepage and also in the course catalog once you’re logged in. If you have not yet created an account on Janux, go to janux.ou.edu and a list of upcoming, current, and archived courses will be displayed. Click on the course to view more information. If you have created an account and are logged in, click on the blue “+Add” text next to your “Courses.” This will take you to the course catalog. Click on a course to view more information. Janux courses run in parallel with actual OU courses and typically last 16 weeks (the length of a traditional academic semester).

If you are taking the course as an open student and not for credit, please feel free to take the course at your own convenience. There is no obligation to keep up with the course, although keeping up with the course will allow you to experience the pace alongside your peers. The course will remain available even after it formally concludes as long as you remain enrolled in the course, although the professor will no longer be actively monitoring the course.

Do I need to be available at a certain time for video lectures?

No. All videos within your courses are accessible at your convenience.

Are the videos captioned or transcribed?

All videos should have full transcriptions. Learn more about the transcript feature below.

In what timezone do courses take place?

Courses take place in Central Standard Time (CST), although date references will be adjusted to your current timezone. Although most course activities do not require a certain time for non-credit students to participate, you will find references to dates and times on the platform. For example, there may be a date and time to participate in a Lesson. Also, assignments may include a deadline. These deadlines will be annotated in your timezone. For example: Quiz 1 is due Monday at midnight CST, or Tuesday 1 a.m. Eastern Standard Time (EST).

Will courses be offered more than once?

Yes. We plan to offer most of the courses again in future semesters.

Can I access a course if it has already started?

Most open courses can be accessed at any point during their duration.

Do I lose all my work at the end of the course?

No. As long as you have an active account, you will have access to all of the course materials as well as your notes.

What if I cannot finish my course?

There is no penalty for not completing a course that is not being taken for credit. Feel free to come back to the course when you can. While it may not be running live, you will still have access to the course and its materials.

How do I remove/drop a course?

To remove yourself from an open course, log in to Janux and navigate to the homepage or course library. Hover your mouse over the course you’d like to drop. A gear icon will appear in the top right-hand corner of the course image. Click on this icon. Then click “Drop Course.”

If you are a student taking the course for credit, you will have to contact your advisor or go through Ozone to drop the course.

Features

How do I highlight my text?

Drag your cursor over the desired passage, and a toolbar with blue, green, and yellow circles and a speech bubble icon will appear. Choose a color for your highlighted text and your highlight will save.

How can I create and share a note?

To create a note while in a course reading, highlight a selection of text by dragging your cursor over the desired passage. A toolbar will appear with three colored highlight options and the add note icon. Click on the note icon to create a note. Additionally, you may also hover your mouse in the margin to the right of the text and click on the note icon that appears. You can create notes in readings, the Media Viewer next to video transcripts, as well as in self-assessments.

While creating your note, there are three sections to type in: “+Add people to the discussion,” “Title,” and “Type a message.” By default, notes are typically shared with your classmates. To change who your note is shared with, begin typing a contact, list, or group name in the sharing field and click on them to add them to the note. To remove a person, group, or list, hover over their name in the sharing field, and an “x” will appear. Click the x to remove. If no one is listed in the sharing field, the note will be private and only you can access it. Add a title or simply just a message to your note. You may also click the paperclip icon to add a whiteboard or file. Click “Save” to save and post your note.

Can everyone see the note I just made?

You control who is able to see your note. By default, notes are typically shared with your classmates. To change who your note is shared with, begin typing a contact, list, or group’s name in the sharing field and click on them to share. To remove a person, group, or list, hover over their name in the sharing field, and an “x” will appear. Click the x to remove. If no one is listed in the sharing field, the note will be private and only you can access it.

How can I change who my note is shared with?

If no one has yet commented on your note, you are able to change the sharing preferences. To open your posted note, click on the note in the discussion panel to the right of your reading. Now, select “Share” at the bottom of your note to view the sharing menu. Hover your mouse over the contact or group you’d like to remove and click the “x.” To add a contact or group, begin typing their name in the field that say “+Add” for sharing suggestions to appear. Click on the correct contact or group to add them to your note. Click the “Save” button once you have the correct contacts or groups in which you’d like to share your note with. Your new sharing preferences will be saved to your note, and any contact or group removed will no longer have access to the note.

How do I delete a note or comment I created?

First, click on your note in the discussion panel to the right of the reading to open your note. While viewing your note, click on the “Options” icon at the bottom left-hand corner of the note. A drop down menu will appear. Click on the “Delete” option. Your note will now be deleted and no longer accessible. Please be aware that if there are comments on your note, the comments will remain although your specific note will have been deleted.

To delete a comment on a note, repeat the same steps. You will find a separate option menu on the specific comment itself.

How can I see the video transcripts?

If a video transcript is available, an icon is displayed to the right of the video title on the overview page. Clicking on that icon takes you into the Media Viewer, where the transcript is available. To change the appearance of the transcript on your screen, select a preference from the menu at the top of the Media Viewer page.

How do I add a contact?

Add contacts to build your learning network. The far right margin of your account displays the chat panel. (If this is closed, it can be opened by clicking the chat icon in the upper right-hand corner.) In the chat panel, click on the contacts icon. This will navigate you to the contacts page. To search for a contact and add them to your learning network, click in the search field in the lower left-hand corner, begin typing their name, and click on the add contact button to the right of their name in the search results. You have now added the contact to your network. You can also create Groups and Lists in this view to organize your network.

How do I create and join groups?

From the Contacts page (see “How do I add a contact?” to find the contacts page), click “Groups.” In the bottom left-hand corner, select either “Join Group” or “Create Group.” To join an existing group, enter the Group Code and click submit. To create a new group, enter the name of your group and share the Group Code with your network. You can retrieve the Group Code at any time from the drop-down menu to the right of the group’s name.

How do I make a blog post?

On Janux, blog-style posts are called Thoughts and are tied to your user profile. Navigate to your profile by clicking your profile image located in the top right-hand corner. In the drop-down menu that appears, click “View Profile.” Within your profile page, click the “Activity” tab. At the top of your activity is a field that says “Write Something.” When you click into this field, it opens a new thought. Fill out the title, add people to the conversation, add searchable tags, and type a message. If you leave the “+Add” field empty, the Thought will remain private. By clicking on the paperclip icon, you can also add a whiteboard, video, or file to your Thought. Click “Save” when you are ready to post.

How do I find the whiteboard tool?

The whiteboard tool allows you to mark up images and illustrate concepts. When creating a note, comment, discussion, or Thought click the paperclip icon located at the bottom of the editor, and select the whiteboard icon to open the whiteboard editor. You can also add a whiteboard while chatting. Use whiteboards as a free-form illustration tool or to insert and mark up images.

How do I chat with my contacts?

To chat with a contact, locate your chat panel to the right of your screen. If the chat panel is not open or available, a chat icon should appear in the upper right hand corner of your screen alongside your search and notifications icons. Click on the chat icon to open the chat panel. If a contact is available to chat, they will show up here. Select the desired contact to begin chatting. Once you initiate a chat the recipient will be notified by an indicator on their chat icon. Please see “How do I add a contact?” if you currently do not have any contacts.

How do I view my personal activity and search all of my notes?

You can view and search through all of your activity from within your profile. To navigate to your profile, click on your profile image in the upper right-hand corner. Now, click “View Profile.” Click on your “Activity” tab to view all of your activity. Use the options on the right to filter your activity.

How do I view my personal activity?

Your activity steam is located within your profile under the “Activity” tab. To navigate to your profile, click on your profile image in the upper right-hand corner of the window and click “View Profile.” Your activity will be sorted from most recent at the top to oldest near the bottom. Selecting an item in your activity will open a preview, and selecting “Read More” within the preview will navigate you to that specific activity within your course. You may also view others’ public activity by navigating to their profile.

How do I search through my courses for specific content?

Search all course activity by selecting the search box in the top center of your account. Type in your query and press enter on your keyboard. You have the option to filter by Social (such as notes and forum discussion), Readings, Video (transcripts), and your Highlights.

What are Practice Questions?

Practice Questions allow you to check your understanding to make sure you fully understand learning concepts. You can attempt any Practice Question as many times as you like. Results are displayed in the quiz scoreboard along with the option to review past attempts. Practice Question results are not shared with your network. Certain questions may also contain hints and detailed solutions to aid in your understanding.

How do I update my profile information?

Your profile displays your public information, personal activity, achievements, groups and communities. To edit your profile, first navigate to your profile by clicking on your profile image in the upper right-hand corner. In the drop-down menu that appears, click “View Profile.” While viewing the “About” tab, click on the “Edit Profile” button in the upper right-hand corner. Make any desired changes and click “Save” when finished.

To edit your profile picture, password, or preferences, select your profile image in the upper right-hand corner of the platform and select “Manage Account” in the drop-down menu that appears.

How can I report inappropriate behavior?

Report a specific comment as inappropriate by clicking the options menu at the bottom of the comment and selecting “Report.” Please review the Code of Conduct located in the Terms of Service to see what behavior is not permitted.

General Support

What if I’m having issues logging in?

Navigate to https://janux.ou.edu/login/ or click “Log In or Create an Account” in the upper right hand corner of the Janux homepage. Please make sure you enter the correct username and password. If you have forgotten either of these, click “I forgot my username or password” at the bottom of the login page. If you do not have an OU 4+4 and have not already created an account, click “Create an Account” on the login page. If you continue to have issues, email support@nextthought.com.

I forgot my password. What do I do?

If you have forgotten either your username or password, click “I forgot my username or password” at the bottom of the login page. You will receive an email with the necessary steps to log in. For your security, the emailed link to change your password expires one hour after it is sent.

Can I delete my account?

This step cannot be undone. If you desire to delete your account, please email support@nextthought.com with the subject “Account Deletion Request.” Please note, it may take up to 48 hours to delete your account. After your account has been deleted, you will no longer have access to your notes, discussions, contacts lists, progress, etc.

Can I download my course materials to be viewed offline?

Course content such as videos, video transcripts, readings, timelines, quizzes, and tests are only available with an internet connection while logged into your Janux account. Some course content, such as PDFs and other files attachments, are available for download to your personal computer or device. For example, most course syllabuses are available on the platform as a PDF file and may be downloaded for offline viewing.

What if I’m having trouble viewing course videos?

There are several scenarios that may interfere with streaming videos on the platform, including your connection speed, browser extensions, and video player.

If your connection speed is good, and you do not have any browser extensions conflicting with the video player, you may try to switch the video player to a HTML5 player. To do this, click on your profile picture in the upper right-hand corner of the screen and click "manage account" in blue. In the window that pops up, click on Preferences. Check the box that says "Prefer experimental HTML5 video when possible." Then refresh your browser page and try once more.

If you are still having trouble, you can reach Support at support@nextthought.com.

How do I change my email address?

In order to change your email address, please first log in to your account on Janux. Then, click on your profile image in the upper right-hand corner of your browser window and click “View Profile”. This will navigate you to your profile page. While viewing the “About” tab, click “Edit Profile" in the upper right-hand corner. Change your email address to your preferred email, and click "Save.” This will change your email on file. You will then be sent an email with a link to verify your email.

How do I change my display name?

Your display name is located within your profile information. To edit your profile, first navigate to your profile by clicking on your profile image in the upper right-hand corner. Then, click “View Profile.” While viewing the “About” tab, click on the “Edit Profile” button in the upper right-hand corner. Find your “Display Name” and click the edit icon to the right of your name. This will open a Request Name Change form. In the form, be sure to type exactly how you would like your name to be displayed, not just the part of your name you’d like to change. Once finished, click “Submit” to submit the form for approval. Once your name has been changed, you will be sent a confirmation email.

How do I unsubscribe from emails?

The best way to ensure that you do not receive future emails is to click the "unsubscribe" link at the bottom of the email itself.

Please note that there are different types of emails you can receive from Janux including promotional emails (advertising new courses available) as well as emails that alert you to important notifications you received (e.g., a reply to a note, a grade received) while you were away from your account. Because a user may desire to opt out of one type (promotional) while still receiving others (notifications regarding important activity on their account), these will both need to be unsubscribed from if you desire to not receive any type of email from Janux.

Additionally, you may receive emails from your professor or course. You will need to drop the course if you wish to no longer receive emails regarding your coursework.